Shipping policy
REFUND POLICY
At Ironwood Outdoor Gear, operated by Mach Z Country LLC, we want you to be completely satisfied with every purchase. Please read our refund policy carefully before placing an order.
1. Return Eligibility We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase
2. Non-Returnable Items The following items cannot be returned:
- Final sale or clearance items
- Opened survival or emergency kits
- Personalized or custom-made items
- Gift cards
- Downloadable products
3. How to Request a Return To initiate a return, email us at support@machzcountry.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return We will respond within 2 business days with return instructions and a return shipping address.
4. Refund Processing Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may require additional time to post the refund.
5. Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank or credit card company first. If you still have not received it, contact us at support@machzcountry.com.
6. Exchanges We replace items that arrive defective or damaged at no additional cost. To request an exchange, email support@machzcountry.com within 7 days of delivery with photos of the damaged item.
7. Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
8. Gifts If an item was marked as a gift when purchased, you will receive a gift credit for the value of the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.
9. Contact Us For all return and refund inquiries: Ironwood Outdoor Gear / Mach Z Country LLC Email: support@machzcountry.com
📦 SHIPPING POLICY
At Ironwood Outdoor Gear, operated by Mach Z Country LLC, we are committed to getting your outdoor gear to you quickly and safely. Please review our shipping policy below.
1. Order Processing Orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays. You will receive an email confirmation once your order has been placed and another when it has shipped.
2. Shipping Rates Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.
3. Domestic Shipping (United States)
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- Overnight Shipping: 1 business day (where available)
4. International Shipping
- Standard International: 10-20 business days
- Expedited International: 7-14 business days International shipping times may vary depending on destination country and customs processing.
5. Shipping Carriers We ship via USPS, UPS, FedEx, and DHL depending on your location, package size, and selected shipping method.
6. Order Tracking Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment directly on the carrier's website or through our store.
7. Lost or Damaged Packages If your package is lost in transit or arrives damaged, please contact us at support@machzcountry.com within 7 days of the expected delivery date. Please include your order number and photos of any damage. We will work with the carrier to resolve the issue as quickly as possible.
8. Incorrect Address Ironwood Outdoor Gear is not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping address before placing your order. If you notice an error, contact us immediately at support@machzcountry.com before your order ships.
9. Customs, Duties & Taxes International customers are responsible for all customs duties, taxes, and import fees charged by their country. These charges are not included in our product prices or shipping rates and are collected by the destination country's customs authority.
10. Shipping Delays Ironwood Outdoor Gear is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control. We will do our best to keep you informed of any delays.
11. Contact Us For all shipping inquiries: Ironwood Outdoor Gear / Mach Z Country LLC Email: support@machzcountry.com